Just got this response fom the BBC

"Dear Audience MemberReference CAS-609612Thanks for contacting us regarding 'Lark Rise to Candleford' broadcast on BBC One.I understand that you were unhappy with one of the recent storylines in the programme.I am sorry you were disappointed with this. As a publicly-funded broadcaster we serve the whole of the United Kingdom providing programming to a hugely diverse audience with differing tastes and preferences. There will always be some programmes, or aspects of a single programme or storyline, that do not appeal to some people and this is the nature of broadcasting whereby we are serving many different people with many different expectations.We’re guided by the feedback that we receive and to that end I'd like to assure you that I've registered your complaint on our audience log. This is a daily report of audience feedback that's circulated to many BBC staff, including members of the BBC Executive Board, programme makers, channel controllers and other senior managers.The audience logs are seen as important documents that can help shape decisions about future programming and content.Thanks for taking the time to contact us.Finally, I have attached an invitation from BBC Audience Services' Head of Communications & Complaints, asking you to participate in our customer survey. We would welcome your views on our service.Kind RegardsMark RobertsBBC Complaintswww.bbc.co.uk/complaintsNB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.__________________________________________Dear Audience MemberThank you for your recent email to the BBC. It is our aim to provide the highest standard of responses to emails we receive. To help us do this, I am writing to ask you to complete a customer satisfaction survey which is being conducted by the research company Ipsos MORI.Your response will help us to judge how your most recent email was handled, so we'd be grateful if you could rate the service you received and the quality of our response. We aren't expecting you to rate the BBC, its output, or any previous contacts you may have had with us. The purpose of this survey is to help us understand the level of service we currently provide when responding to emails and to ensure we achieve the highest possible standards. We may use your individual responses to help in our staff training and performance management.The questionnaire is very straightforward to complete and should take no longer than 5-10 minutes. You can log onto it in two ways, depending upon the email system you are using. You can either click onto the following website address, or paste it into your address bar (where you normally type in a website address). You will be guided through the questionnaire automatically once you have logged into it.Website Address: http://survey2.infocorp.co.uk/webprod/resources/bbcinfo/start.asp?st=5&pass=CAS-609612-2YN6J1Thank you very much for taking the time to assist us.Keith JonesHead of Communications & Complaints, BBC Audience Services______________________________________________________________________This email has been scanned by the MessageLabs Email Security System.For more information please visit http://www.messagelabs.com/email ______________________________________________________________________"


so, basically-- they're doing nothing!